Please check the Microsoft knowledge base to determine if this is a known issue.

I did run the HP Software Download Manager today and verified it was actually the latest available version and it was.

On another system that had the same driver installed on 1709 and was later upgraded to 1803, the driver and Bang and Olufsen software remained installed, but on new 1803 installations, it wont install.

Hp 250 G6 Sound Drivers Fail To

It breaks so badly that the generic audio driver that works is removedbroken and the Conexant drivers fail to install.

This leaves the system with no audio at all and the speaker icon with a red X.

I see 2 recent posts on other sites reporting the same issue on Lenovo and other HP PCs.

I reinstalled the OS, removing the Conexant drivers from SSM and the sound works with the generic drivers, but the Bang and Olufsen software and sound optimization is lost.

EliteBook 1040 G3 Base Model Notebook PC (M5R97AV) Windows 10, version 1803, April 2018 Update, Redstone 4, build.

Possible resolution You may try to install manually latest audio drivers below.

HD Audio Driver Version: 10.0.2636.101 Rev.Q Release date: Jan 29, 2018 File name: sp85119.exe Microsoft.

Update Catalog - Bang Olufsen Conexant - MEDIA - 3232018 12:00:00 AM - 2.5.0.8 Microsoft.

Update Catalog - Conexant HD Audio Conexant - MEDIA - 472018 12:00:00 AM - 8.65.220.53.

Whats the difference between the Intel audio drivers and the Conexant audio drivers.

Intel, BO and Conexant for the same device drivers and software.

I installed it through the GUI and it looked like it worked, because the audio icon came back and sound returned, but then the error A Conexant audio device could not be found.

The sound the failed again and the red x returned to the volume icon.

I tried downloading the driver from Microsoft catalog and imported into WSUS, but it wasnt detected as needed.

I dont know how these drivers got on the laptop, but I am having trouble repeating it.

Hp 250 G6 Sound Update Catalog And

How can I get a copy of these drivers and install them in our image and prevent the incompatible Conexant drivers from installing Im looking in the Microsoft update catalog and I have trouble finding drivers that match this version number and driver date.

Update Catalog. Either roll back driver or uninstall the device and then let Windows re-install.

HP should fix the softpaq so SSM doesnt detect the Conexant package as needed with Windows 10 1803 until there is an updated package that works.

Extract the softpaq and it comes with a silent install.bat file that doesnt work.